Jobs at PT XL Axiata Tbk.

Jobs opportunity, lowongan, karir, vacancy at PT XL Axiata Tbk.

PT XL Axiata Tbk. ("XL" or the "Company") was founded on 6 October 1989, under the name PT Grahametropolitan Lestari. Its main business was in trading and general services.

Six years later, the company took an important step by setting up a cooperation with Rajawali Group - a shareholder of PT Grahametropolitan Lestari - and three foreign investors (NYNEX, AIF and Mitsui). Its name was changed to PT Excelcomindo Pratama, with the provision of basic telephony services as its core business.

XL commenced commercial operations in 1996, primarily covering Jakarta, Bandung and Surabaya areas. This had made XL the first private company in Indonesia that provides cellular mobile telephony services.

September 2005 was a milestone for the company. Upsizing on all fronts, XL became a public company listed on the Jakarta Stock Exchange [now known as the Indonesia Stock Exchange (IDX)]. Currently, the majority of XL?s shares are held by TM International Berhad through Indocel Holding Sdn. Bhd. (83.8%) and Emirates Telecommunications Corporation (Etisalat) through Etisalat International Indonesia Ltd. (16.0%).

XL has now taken the lead in the industry as the cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services. XL operates its network with GSM 900/DCS 1800 and IMT-2000/3G technologies. XL also holds a Closed Regular Network License, Internet Service Provider (ISP) License, Voice over Internet Protocol (VoIP) License and Internet Interconnection Services License (NAP).

Specialist - Customer Experience Analytics
posted on 2010-06-08 20:50:37 Job location : INDONESIA Closing Date : June 18, 2010

Job code : CEA


Job holder is accountable to formulate insights and trends from existing customer experience and originate those into feasible customer experience improvement, through:

  • Analyzing complaints and feedback obtained from multiple sources,
  • Applying statistical analysis and root cause framework for problem identification, key issues prioritization, structure the analysis outcome, create the story line of outcome, and translate it into actionable insight,
  • Liaising across XL functions in ensuring improvement execution,
  • Designing tools to simplify data gathering and analysis of complaints and other data sources,
  • Continuously developing and improving customer experience analytics report.

  • Bachelor's degree in Statistics/Mathematics/IT Engineering from accredited university
  • Minimum of 5 years of data analytic experience, preferably in customer data
  • Ability to structure systematic and creative presentations
  • Strong analytical thinking, interpersonal and leadership skills
  • Fluency in English both oral and written
  • Technical knowledge of programming and database

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