Customer Care Network and Vendor Management Office at Philips Indonesia, PT



Royal Philips Electronics of the Netherlands is a global leader in healthcare, lifestyle and technology, delivering products, services and solutions through the brand promise of "sense and simplicity".

Headquartered in the Netherlands, Philips employs approximately 125,500 employees in more than 60 countries worldwide. With sales of EUR 30.4 billion in 2005, the company is a market leader in medical diagnostic imaging and patient monitoring systems, energy efficient lighting solutions, personal care and home appliances, as well as consumer electronics.

80,000 registered patents illustrate the innovative nature of the company. In a world in which technology increasingly touches every aspect of daily life, we want to bring "sense & simplicity" to consumers with advanced, easy to use products that are designed specifically to meet their needs, wherever in the world they may be.

For Philips, improving lives with light goes back to our founding fathers in 1891. At Philips Lighting, we carry this tradition forward, across all three domains: Healthcare, Lifestyle and Technology.

Through a huge array of products, and variety in design, intensity, color and effects, we help make life easier and more efficient. From lighting for interiors and offices to Olympic Stadiums and the Eiffel Tower, we beautify people`s homes and public spaces and enhance safety and a sense of well-being.

Light can provide heat, purify water, treat disease, increase road safety - even play a role in semiconductor manufacturing - and we're active in them all.

Touch lives every day At Philips, we believe that technology should be advanced but simple at the same time. It should make sense and be designed around the way we live and work. Whether we`re creating a comfortable environment through sophisticated lighting and entertainment solution, giving a mother a first glimpse of her unborn child or the baby monitor that keeps children safe at night, we touch people`s lives all over the world through Philips products. So, this is a chance for you to be part of that experience and join the WINNING team.

Job location : Jakarta

Closing date : November 30, -0001

Responsibilities
Responsible to prepare agreement & maintain existence of Authorized Services Provider/Center (ASP/ASC); Measure KPI &Take lead audit ASC; Conduct NPS measurement and deploy improvement plan; Conduct Consumer Care together with Marketing activity; Handle customer complains & product trade-in; Conduct on validity and approve warranty claims from ASC including detail analysis ; Prepare claim summary and spare part purchase to be processed by F&A; Review Consumer Care financial reports.

Requirements
Bachelor degree, min 3 years has working experience with handling customer Service & Care with strong data analysis and has capabilities in problem solving technique; has good personality and interpersonal skill, Proficient in English language, has good coordination capability, the incumbent has to have strong drive, positive attitude & assertive, Self learning capabilities & manage allocate time effective and willing to travel.

explore our website www.philips.com to know us,
or found our career opportunities in www.philips.com/careers/


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