2nd Level Support Specialist at Acer Indonesia, PT



Since its founding in 1976, Acer has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world`s No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players. A profitable and sustainable Channel Business Model is instrumental to Acer`s continued growth, while the successful mergers of Gateway and Packard Bell complete the company`s global footprint by strengthening its presence in the U.S., and enhancing its strong position in Europe. Acer Inc. employs 5,000 people worldwide. 2007 revenues reached US$14.07 billion.

Over 30 years of making history in the fast-paced IT industry shows that Acer has walked in the right direction. Its far-reaching strategy of focusing on R&D and marketing development laid the foundations and created a company ready to embrace the challenges of the future.


Job location : Jakarta

Closing date : November 30, -0001

Key Responsibilities:

  • Handle all special case unit (Notebook, Desktop, Server, Projector, LCD) problem which can not be solved by engineer that related to technical, product, and quality issue so as to meet customer expectation
  • Escalate all of the special case unit which related to quality issues to Asia Pacific team so as to achieve the compliance level
  • Up date information regarding service operation matters from Acer Asia Pacific to Service Operation department effectively
  • Provide recommended solution to On Site Service regarding special unit case to be repaired in order to meet the agreed level of Service Level Agreement & Customer Satisfaction Index
  • Conduct training for product and technical update to engineer and technical group in order to improve their performance so as to support the achievement of department objective

Qualifications:
  • University degree majoring in Computer Engineering
  • Minimum 5 years working experience as 2nd level support  in Brand Computer
  • English is mandatory
  • Strong technical knowledge and hands-on experience on Microsoft Windows O/S, Networking, Security, Unix, Database (SQL, Oracle, Progress), Lotus Notes, and Microsoft Office applications

Please send your complete resume along with recent photograph, current salary, & expected salary to:

hrd@acer.co.id


<< Senior Services Sales Financial SectorEnglish Speaking Call Centre >>


job bpd diy jobs lowongan bank bpd bank diy bpd diy indonesia singapore information malaysia china jakarta india company vietnam uni emirate arab banking finance securities qatar hongkong asia any manager taiwan japan afganistan south korea health international marketing public relations information technology (i.t.) engineering surabaya bali engineer yogyakarta it madura bank search design english banking bandung mining job oil career programming iso8583 developer insurance , claim batam gas karawang tokyo semarang metro developer papua banten medan solo system kuala lumpur bank bri bangalore bogor thailand manado melaka middle east philippines gunung putri denpasar sri lanka pontianak uncategorized commonwealth cikarang ang mo kio myanmar pasir ris xiamen pakistan purwakarta jayapura sales mojokerto bekasi lombok tanjong pagar changi makassar jobs in gunung putri pekanbaru batu tanah merah samarinda sulawesi jurong bedok power johor bahru whampoa simei korea supervisor wilmar hardware design bank jabar tampines balikpapan medical malaka advertise gresik pasuruan bank bii business development insurance tele depok sampoerna education opportunities super indo mobile 8 bakrie business analysis data analysis it project management water network affairs, chemist bhutan accounting clerk supervisor agit maldives allianz petroleum petrochemical nepal philipine jogja lowonga uzbekistan banking corporate banking timor leste management trainee edi priyanto syngenta selangor telekom palestine aplikanusa turki vacancy batulicin pertamina iraq laos lecturer kazakhstan azerbaijan turkmenistan cambodia artajasa kyrgystan tajikistan polytec mandiri counseling banglore iran telecommunications technical support banking credit analysis approval social services community non profit organizat brunei darussalem tourism travel agency astra bintan macao bangladesh georgia burma bii sangata application specialist pertamina jobs cart index.php quality assurance, control armenia energi kaltim energy natural resources oil accounting audit taxation ahmedabad toshiba quadra north korea makasar saudi arabia mongolia function.simplexml load file


jobs-cart.com Feeds



(c) all right reserved by jobs-cart.com